REFURBLY AUSTRALIA

Support & Warranty Help

Need help with an order, a product issue or a warranty request? Start here and we’ll guide you to the right next step.

Start a support request Browse support options
✓Local SupportHelp from the Refurbly team
✓Warranty AssistanceClear support for eligible claims
✓Order HelpDelivery and order assistance
✓Technical SupportTroubleshooting before return

How can we help?

Choose the support path that matches your issue

Starting with the right support type helps us review your request faster.

Warranty Claim

Report a fault or warranty issue and provide your order details.

Start claim →

Order & Delivery Help

Get assistance with tracking, delivery or an order-related question.

Get help →

Returns & Product Issues

Tell us if the item received has an issue or you need return assistance.

Request support →

Technical Support

Get troubleshooting help before arranging a return or warranty assessment.

Get technical help →

Simple process

What happens after you contact us

01

Send your details

Provide your order number, product information and a clear description of the issue.

02

We review the request

Our team checks the order and may ask for troubleshooting details, photos or video where useful.

03

Next-step instructions

We will advise the appropriate next step based on the product, issue and applicable support or warranty terms.

04

Resolution

Where a claim is accepted, the available remedy will be handled in accordance with the applicable warranty terms and Australian consumer law.

Warranty guidance

Know what to have ready

Your product page or order documentation is the source of truth for the warranty attached to your purchase. For eligible warranty requests, having the information below ready helps us assess the issue faster.

  • Refurbly order number
  • Product name and SKU, where available
  • A clear description of the fault or issue
  • Any troubleshooting already completed
  • Photos or video if requested by our support team
Important: This page explains the support process. It does not replace the warranty terms applicable to your purchase or any rights you may have under Australian consumer law.

Start a support request

Complete the form below. Please use the email address linked to your order where possible.

Please do not send passwords, payment card details or other sensitive information. If photos or video are required, our support team can advise the next step.

Frequently asked questions

Support before and after purchase

How do I start a warranty claim?

Use the support form on this page and choose Warranty claim. Include your order number, product details and a clear description of the issue.

Do I need to return the product immediately?

No. Please contact Refurbly first. Our team may ask you to complete troubleshooting or provide additional information before a return is arranged.

Where can I find the warranty for my product?

Check the product page and your order documentation. Warranty coverage can depend on the product and condition, so those records are the appropriate reference for your purchase.

Can Refurbly help with delivery questions?

Yes. Choose Order and delivery help in the form and include your order number and any tracking information you already have.

What should I do if a product is not working correctly?

Choose Technical support or Return or product issue. Describe the symptoms and any troubleshooting already completed so our team can assess the next step efficiently.

Need help after your purchase? Order support · Warranty assistance · Product troubleshooting