Warranty Claim
Report a fault or warranty issue and provide your order details.
Start claim →REFURBLY AUSTRALIA
Support & Warranty Help
Need help with an order, a product issue or a warranty request? Start here and we’ll guide you to the right next step.
Local SupportHelp from the Refurbly team
12-month warrantySupport for eligible warranty claims
30-day returnsFree Australian return shipping
Free AU deliveryStandard shipping on every Australian order
How can we help?
Choose the support path that matches your issue
Starting with the right support type helps us review your request faster.
Order & Delivery Help
Get assistance with tracking, delivery or an order-related question.
Get help →Returns & Product Issues
Tell us if the item received has an issue or you need return assistance.
Request support →Technical Support
Get troubleshooting help before arranging a return or warranty assessment.
Get technical help →Simple process
What happens after you contact us
Send your details
Provide your order number, product information and a clear description of the issue.
We review the request
Our team checks the order and may ask for troubleshooting details, photos or video where useful.
Next-step instructions
We will advise the appropriate next step based on the product, issue and applicable support or warranty terms.
Resolution
Where a claim is accepted, the available remedy will be handled in accordance with the applicable warranty terms and Australian consumer law.
Warranty guidance
Know what to have ready
Refurbly provides a 12-month warranty on every product. This warranty operates alongside, and does not limit, your rights and remedies under the Australian Consumer Law. Having the information below ready helps us assess a request faster.
- Refurbly order number
- Product name and SKU, where available
- A clear description of the fault or issue
- Any troubleshooting already completed
- Photos or video if requested by our support team
Your consumer rights: Our 12-month warranty is additional to your rights under the Australian Consumer Law. Nothing on this page excludes, restricts or modifies those rights.
Start a support request
Complete the form below. Please use the email address linked to your order where possible.
Frequently asked questions
Support before and after purchase
How do I start a warranty claim?
Use the support form on this page and choose Warranty claim. Include your order number, product details and a clear description of the issue.
Do I need to return the product immediately?
No. Please contact Refurbly first. Our team may ask you to complete troubleshooting or provide additional information before a return is arranged.
What warranty is included?
Every product includes a 12-month Refurbly warranty. This is in addition to any rights and remedies available under the Australian Consumer Law.
What are the Australian shipping and return timeframes?
Standard shipping is free on every Australian order. Dispatch is generally within 1–2 business days, and standard delivery is generally 5–7 business days after dispatch. Australian change-of-mind returns are accepted within 30 days with free Australian return shipping and no restocking fee.
What should I do if a product is not working correctly?
Choose Technical support or Return or product issue. Describe the symptoms and any troubleshooting already completed so our team can assess the next step efficiently.
Need help after your purchase? Order support · Warranty assistance · Product troubleshooting