FAQs

We're delighted to provide you with answers to commonly asked questions about our wide range of electronics and home appliances. Whether you're curious about our products, shipping policies, or return procedures, you'll find all the information you need right here. If you can't find the answer you're looking for, feel free to reach out to our dedicated support team for assistance. Let's get your questions answered and your shopping experience hassle-free!

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Frequently Asked Questions

1. What payment methods do you accept?

We accept payment via major credit cards, PayPal, and bank transfers for your convenience.

2. Do you offer international shipping?

Yes, we offer international shipping to select countries. Please contact us for more information and shipping rates.

3. How can I track my order?

Once your order is processed and shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your delivery.

4. What is your return policy?

We offer a 30-day return policy for most items. Items must be unused and in their original packaging for a full refund. Please refer to our Returns & Exchanges page for more details.

5. Are your products refurbished or brand new?

Our products are a mix of refurbished and brand new items. Each product listing will specify its condition.

6. Do you offer warranty on your products?

Yes, we offer warranties on all our refurbished products. The length of the warranty varies depending on the item. Please check the product description for warranty details.

7. Can I cancel or modify my order after it has been placed?

We process orders quickly to ensure prompt delivery. Once an order has been placed, it cannot be canceled or modified. Please review your order carefully before completing the purchase.We process orders quickly to ensure prompt delivery. Once an order has been placed, it cannot be canceled or modified. Please review your order carefully before completing the purchase.

8. How do I contact customer support?

You can reach our customer support team by emailing us at admin@refurbly.com.au. We strive to respond to all inquiries within 24 hours.

9. Do you offer discounts for bulk purchases?

Yes, we offer discounts for bulk purchases. Please contact our sales team for more information and pricing quotes.

10. Are your products compatible with local power outlets and voltage?

Our products are designed to be compatible with the power outlets and voltage standards in Australia. If you are purchasing from outside Australia, please ensure compatibility with your local standards.