Every product listing explains its condition, cosmetic grade, testing and inclusions so you can choose the right balance of appearance, performance and value.
The product title, description, specifications, photographs, inclusions and condition information should be reviewed together before purchase.
The condition named on the product page forms part of the product description.
Unused and supplied in new condition. Packaging may be factory sealed, manufacturer or distributor packaging, or protective packaging where the product is sourced or dispatched through a supplier.
Unused or substantially unused stock whose original packaging has been opened, damaged, replaced or removed.
Previously owned, returned, ex-lease, ex-corporate, ex-display or otherwise handled products assessed and prepared for resale.
These image-led examples show the type of information customers can expect. The individual product listing always takes priority.
Fully functional with minimal signs of previous use. Light marks may be visible under close inspection.
Fully functional with moderate cosmetic signs of previous use.
Fully functional with noticeable cosmetic wear consistent with previous use.
Functional value-grade stock with substantial cosmetic wear disclosed in the listing.
Use this quick guide when comparing cosmetic appearance. All refurbished products are tested for normal functionality unless the listing states otherwise.
| Item | Excellent | Very Good | Good | Fair |
|---|---|---|---|---|
| Appearance | Minimal signs of previous use | Light to moderate marks or scuffs | Noticeable scratches, scuffs or wear | Substantial cosmetic wear |
| Screen | Generally free from significant scratches | Light marks may be visible during use | Screen marks may remain visible when off | Noticeable blemishes may be present |
| Keyboard / touchpad | Minimal wear | Light signs of use | Visible wear may be present | More pronounced wear may be present |
| Recommended for | Customers prioritising appearance | Everyday value and presentation | Functionality and lower cost | Maximum value where appearance is secondary |
Product-specific information always takes priority. These notes explain common differences between refurbished, open-box and brand-new products.
Testing may include visual inspection, hardware and functionality checks, cleaning and sanitisation, data erasure, operating-system reset, battery and charging checks, and final quality control. Testing may not reproduce every operating environment or intermittent issue.
Batteries are consumable components. Unless a listing states a specific battery-health percentage, runtime is not guaranteed to match a new device.
Essential accessories stated in the listing will be supplied. Original or compatible replacement accessories may be used as stated.
Products may arrive in original, replacement, distributor, plain protective or Refurbly-branded packaging. Images may be representative and may not show every cosmetic mark.
Compatible component brands or revisions may vary between otherwise similar units, while the product will meet the core specifications stated in the listing.
Customers should confirm software, network, port and accessory compatibility before purchase. Original water-resistance ratings are not guaranteed for refurbished or repaired products unless expressly confirmed.
The detailed information below applies alongside the condition, specifications, images and inclusions shown on each product listing.
The detailed information below applies alongside the condition, specifications, images and inclusions shown on each product listing.
A product described as Brand New has not previously been used by a consumer and is expected to be supplied in new condition.
Depending on the product and its source, a brand-new product may:
Minor wear to external packaging does not ordinarily affect the condition of the product inside and is not considered a product defect.
A product described as New – Open Box, Unused – Open Box or similar is an unused or substantially unused product whose original packaging has been opened, damaged, replaced or removed.
Open-box products may include:
Open-box products may be supplied in original, replacement or plain packaging. Accessories may be original or compatible replacements, as stated in the listing.
A product described as Refurbished is a pre-owned, returned, ex-lease, ex-corporate, ex-display or otherwise previously handled product that has been assessed and prepared for resale.
Refurbishment may include:
Refurbished does not mean that every component has been replaced or that the product will appear identical to a newly manufactured product.
Refurbished products may show signs of previous use consistent with the advertised cosmetic grade.
A product graded Excellent is fully functional and is expected to have only minimal signs of previous use.
It may have:
The screen or primary display area should generally be free from significant visible scratches when viewed during normal use.
A product graded Very Good is fully functional and may show moderate cosmetic signs of previous use.
It may have:
Cosmetic wear does not affect the product’s normal operation.
A product graded Good is fully functional but may show noticeable cosmetic wear resulting from previous use.
It may have:
Good-condition products are suitable for customers who prioritise functionality and value over cosmetic appearance.
A product described as Fair, Value Grade, Grade C or similar remains functional but may have substantial cosmetic wear.
It may have:
Any known issue affecting normal operation will be disclosed in the product description.
A product described as Pre-Owned or Used has previously been owned or operated and may not have undergone the same refurbishment process as a product specifically described as refurbished.
The condition, testing completed, accessories and known defects will be stated in the relevant product listing where applicable.
Ex-lease and ex-corporate products were previously used by businesses, government organisations, educational institutions or other commercial users.
These products may have:
Ex-lease and ex-corporate products are tested for normal functionality before sale unless expressly listed as untested, faulty or for parts.
Ex-display products may have been displayed in a retail, showroom, exhibition or demonstration environment.
They may show:
Any significant functional or cosmetic issue known to Refurbly will be disclosed in the product listing.
Products clearly described as For Parts, For Repair, Faulty, Untested or As-Is may not be fully functional.
These products are intended for technicians, repairers, recyclers or customers who understand that repair may be required.
The product may have additional faults that were not identified during the initial assessment. Customers should rely only on the condition and testing information expressly stated in the listing.
Descriptions such as “for parts” or “as-is” do not exclude any rights that cannot lawfully be excluded under Australian law.
Cosmetic grading is an assessment of general external appearance and does not guarantee that every individual mark will be described or photographed.
Cosmetic signs of previous use may include:
Cosmetic wear that is consistent with the product’s disclosed condition grade and does not affect functionality is not ordinarily considered a fault.
Product images may be manufacturer images, representative stock images or photographs of an actual unit.
Where representative images are used, the product supplied may have minor cosmetic, packaging, label, revision or accessory differences.
Images of refurbished and pre-owned products may not show every cosmetic mark on the individual unit supplied.
Product specifications and the written product description take priority where an image is illustrative only.
Refurbished and pre-owned displays may show minor signs of previous use, including:
Any significant display defect known to us that materially affects ordinary use will be disclosed in the listing.
Batteries are consumable components and naturally lose capacity through age, charge cycles, storage and previous use.
Unless a product listing expressly states a specific battery-health percentage, battery runtime is not guaranteed to match the performance of a newly manufactured product.
Refurbished devices are assessed to confirm that the battery powers or charges the device to an acceptable operational level at the time of testing.
Actual battery runtime will depend on factors including:
Where a battery is described as degraded, service recommended, faulty or requiring replacement, this will form part of the disclosed product condition.
Unless otherwise stated, refurbished or open-box products may be supplied with original manufacturer accessories or compatible replacement accessories.
Compatible accessories may include:
Non-essential accessories, printed manuals, promotional material, recovery media, original boxes and decorative packaging are not included unless specifically stated.
Refurbished, open-box and pre-owned products may be supplied in:
Packaging may be selected based on product protection and shipping requirements rather than retail presentation.
Products with the same model number may contain different compatible component brands, revisions or configurations.
Component variations may include:
The product supplied will meet the core specifications stated in the listing unless a variation is disclosed before dispatch.
Advertised storage capacity is based on the manufacturer’s nominal capacity. The usable capacity displayed by the operating system will ordinarily be lower due to formatting, system files, recovery partitions and differences in how storage capacity is calculated.
Where an operating system is included, the product may be supplied with:
Software availability, compatibility and future updates are controlled by the relevant software provider.
Third-party applications, subscriptions and licences are not included unless expressly stated in the product listing.
Customers are responsible for confirming that a product is compatible with their intended network, software, accessories, workplace systems or other equipment before purchase.
Product compatibility may depend on operating-system versions, service-provider support, regional specifications, network frequencies, ports, drivers and third-party software.
Please contact Refurbly before purchase where compatibility is essential to your intended use.
Unless otherwise stated, cellular devices are expected to be unlocked or compatible with the networks identified in the product listing.
Customers should confirm network, SIM, eSIM, frequency and carrier compatibility before purchasing.
Refurbly is not responsible for a carrier’s decision to discontinue network support, restrict activation or change compatibility requirements after purchase.
Any original manufacturer water-resistance rating may reduce over time through normal use, repairs, refurbishment, seal deterioration or previous handling.
Refurbly does not guarantee the ongoing water resistance of refurbished, pre-owned or repaired products unless expressly confirmed in writing.
Customers should not intentionally expose refurbished electronics to water or other liquids.
Refurbly performs reasonable functional testing appropriate to the product type. Testing may not reproduce every possible operating environment or detect an intermittent issue that does not occur during assessment.
Where an issue develops after purchase, customers should contact Refurbly under the applicable Refund Policy or warranty process.
The applicable warranty period, where offered, will be displayed on the product page, order confirmation or accompanying documentation.
Manufacturer, distributor or Refurbly warranty coverage operates in addition to any rights and remedies available under applicable Australian consumer law.
Warranty coverage does not ordinarily apply to accidental damage, liquid damage, misuse, unauthorised repair or normal consumable wear, subject to rights that cannot lawfully be excluded.
Where multiple refurbished or pre-owned units are sold under the same listing, individual units may differ slightly in:
Each unit will meet the advertised model, core specifications and condition grade unless otherwise agreed.
If the product received does not reasonably match the advertised condition, please contact Refurbly promptly and provide:
We will review the product listing, advertised grade and evidence provided before arranging an appropriate resolution.
Refurbly Australia
Legal Entity: CAMPBELLFIELD HOLDINGS PTY LTD
Trading As: Refurbly
ABN: 30 641 494 439 · ACN: 641 494 439
Website: www.refurbly.com.au
Email: admin@refurbly.com.au
Nothing in this Product Conditions guide excludes, restricts or modifies any right, guarantee, remedy or protection that cannot lawfully be excluded under the Australian Consumer Law (Competition and Consumer Act 2010 (Cth)) or any other applicable Australian law.
Australian consumer rights
Nothing in this guide excludes, restricts or modifies any right, guarantee, remedy or protection that cannot lawfully be excluded under the Australian Consumer Law (Competition and Consumer Act 2010 (Cth)) or any other applicable Australian law.
Refurbly Australia · CAMPBELLFIELD HOLDINGS PTY LTD · NZBN 9429052291548 · refurbly.com.au · admin@refurbly.com.au
The applicable warranty period and coverage, where offered, will be shown on the product page, order confirmation or accompanying documentation. Warranty support operates in addition to rights and remedies available under the Australian Consumer Law.
Nothing in this guide excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law or other applicable Australian law.
Contact our team before purchase or visit the Support & Warranty Hub after your order.
